Question 1

Do you offer Payment Plans?

Accepted Answer

Yes we do, and for no extra cost! To make a purchase using a payment plan please email info@sobellejewellery for further info. 
 
Usually we would require a 20% deposit to secure the item. The remaining balance would then be paid via 2 installments. However we are flexible and payments plans can tailored to suit you.

Please note that items purchased on layaway are non-returnable.

Question 2

Do you offer refunds or exchanges?

Accepted Answer

Yes, we want you to shop with confidence and LOVE your purchase so we offer a no quibble returns policy. If for whatever reason the item is not right for you please get in contact within 7 days of receiving the package and please return the item within 14 days. 
 
We cannot refund original postage costs and we will require that items are returned securely, via tracked delivery.

*From July 2023, PayPal are no longer refunding their fee when are refund takes place. This amount will come off your refund. This only is relevant when paying via PayPal. For this reason, I do encourage you to use Stripe (Card) to pay when possible.
 
Please note that sized, customised or engraved items, cannot be returned.
 
Exchanges are also available - please contact info@sobellejewellery.com for further information.

Question 3

What shipping services do you offer?

Accepted Answer

UK Orders are sent Royal Mail First Class Signed For Delivery. This usualy takes 1-2 working Days and will require a signature upon receipt.
 
International Orders are sent Royal Mail International Tracked (and signed if this service is available). This can take 3-4 working days for EU addresses and up to 10 working days for addresses outside the EU. 
 
Once your item is dispatched, you will be updated with the tracking number and you can track your item at www.royalmail.com/track-your-item 
 
I aim to visit the post office twice a week. However, if you need your item urgently, please get in contact and I will do my very best to get it out to you as soon as possible. I can also offer express delivery services, however charges will apply. Please email info@sobellejewellery.com for further infomation.

Question 4

Are USA Tariffs included in the price?

Accepted Answer

Tariffs are included on any items under $800.

Question 5

How will my Item arrive?

Accepted Answer

All items will be shipped in secure packaging and jewellery will be sent in a presentation box or pouch. 
 
Leathertte & velvet boxes are available to purchase and gift notes/messages can be added. Please add your gift message in the Notes section at checkout.
 
I make sure all items are sent as discretely as possible so not to ruin any surprises! However, if your item is being shipped outside of the EU, we do have to use a customs shipping label which will specify what is inside.

Question 6

What payment method do you accept?

Accepted Answer

Payments will be made via Paypal and Stripe (Card). I do encourage the use of Stripe (Card) when possible as the fee's are much less.

Question 7

What is the condition of the Jewellery?

Accepted Answer

All our items are vintage or antique so will most likely show signs of age and wear. Condition is detailed in the description.
 
Many of our items are repaired if needed, and all items receive a professional clean and polish upon dispatch. 
 
Restoring & Reloving Jewellery is what our main ethos is about!

Question 8

Is the Jewellery tested for authenticity?

Accepted Answer

All items are all examined by hallmarks. If no hallmarks are visible then metals tested and dates are estimated according to style, design, stones etc. If the piece contains a gemstone, the gemstone is tested by a independent gemmologist. 
 
As all our items are preloved, its likely we do not have the original paperwork, certificates etc. I can obtain a gemstone (including Diamonds) verification report for an additional fee of £70. 
 
Please email info@sobellejewellery.com if you have any questions about a particular item.

Question 9

How do I care for my Jewellery?

Accepted Answer

Here are some quick tips to help your antique and vintage jewellery looking as good as 'new':
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Store your jewellery in their pouches and or boxes when not being worn. Keeping chains fastened will help stop them tangling when stored. We always recommend storing your jewellery individually so pieces do not damage one another if they are moved during storage. 
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Every now and again, gently polish your pieces with a soft cloth.
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Please keep your jewels away from water and lotions and remove when sleeping, gardening and exercising to help protect them. 
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If you'd like any extra advice, please email info@sobellejewellery.com.

FAQ

Frequently asked questions