DELIVERY 

All orders are processed and dispatched within 48 hours (excluding weekends). You will be sent an email to confirm that your order has dispatched & that your parcel is on its way. (If you do not receive this email please check your junk mail). If you need your order ASAP please email info@sobellejewellery.com and I will try my upmost to dispatch your item with urgency.

FREE UK DELIVERY on all orders.

Orders are sent via Royal Mail First class post and usually take 2 or 3 working days. Please note that orders over £70 are sent Royal Mail First Class Signed For and orders over £100 are sent Royal Mail Special Delivery Guaranteed.

International Postage:

International Signed and Tracked Shipping is £8.95. Please allow up to 16 working days for delivery.

Customs & Duty:

All customs or import duties are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the parcel. We have no control over these charges. Customs policies and import duties vary widely from country to country.

RETURNS

We offer a no hassle return policy where all items can be returned for any reason provided:

  • It is within 28 days of receipt of your shipment;

  • In original condition and unworn;

  • In the original packaging.

To return a item please in the first instance email info@sobellejewellery.com with your order number and reason for return. We will then be in touch as soon as possible with further instruction.

Faulty Items:

We do our best to ensure all products are of the highest quality and are packaged securely to arrive with you in perfect condition. However, things do happen and if you do receive a faulty item please get in touch and we will repair/replace/refund as appropriate. Where it is necessary to return a faulty item, return postage costs will be refunded.

Ring Resizing and Returns:

If you have purchased a vintage or antique ring and requested a ring resize, the item is unable to be returned. However, if you are unhappy with the resizing, please get in touch and we will do our upmost to swiftly resolve.

CUSTOMER CARE

 

About Us 

Delivery & Returns

FAQ's

VISIT OUR SHOP

The Silver Box

Craven Court,

Skipton

BD23 1DG

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